International Fine Wines (IFW) is committed to your privacy. Personal information is collected only when visitors make a purchase with us, set up a profile or add their email to the mailing list. This information is supplied voluntarily and is only used for the purposes of fulfillment of orders, future personalisation, and to send out customised offers. Personal information is not now, nor will ever be, passed on to a third party. IFW does not sell or license personal data of any nature. The aim of any data collection is purely to offer a service-rich, personalised service as demanded by our customers.
When processing credit card orders on the site, any information is collected on a secure server using the latest encryption technology. This information is confidential and cannot be accessed beyond the appropriate IFW account staff.
Any wines broken in transit are insured however our insurers and freight forwarders may need to verify the nature of the damage before making good a claim. It is vitally important that you inform us of any problems within 24 hours of receiving your delivery in order for the claim to go through smoothly.
Due to the nature of the wine industry we are not able to guarantee that cork tainted wines can be replaced. We always do our best however customers should be aware that many European wines producers (especially the most famous ones) do not replace corked wines. We disagree with this and are encouraging all of our producers to offer us alternate closures – especially Stelvin. Some of the wines we sell (top Bordeaux and Burgundy for example) are extremely expensive and we therefore cannot cover the costs of such problems alone (nor should we be ultimately responsible for a faulty manufacturing issue). As it stands, cork producers will not reimburse winemakers for these problems and (some) winemakers will not reimburse us. Further, insurers will not insure against a cork problem. So we have a bit of stalemate. Having said that, many wine producers do replace corked wine and we are seeing more and more wines under alternate closures – so it’s not all doom and gloom. Regardless, as we said, we always do our best and where possible, we will replace any corked wine.