Click on a frequently asked question from the list below for our answer, or if you can't find what you're looking for, contact us.

Are there any freight charges?

I'm repeatedly getting the 'closed for maintenance' message on my screen.

Are there any costs or conditions associated with joining the International Fine Wines mailing list?

How do I open an account?

I'm worried about putting my credit card details over the Internet.

When can I expect my order?

Can I pay by cheque or direct deposit?

My screen says that the security certificate is out of date.

Can I order less than one dozen wines?

When does the case discount apply?

What kind of licence do you have to sell alcohol?

How do you verify that your customers are over 18 years of age?

I've put through my order but want to change my delivery instructions

Do orders need to have a minimum dollar value?

I'm not sure if my order went through.

Can I ship goods outside Australia?

How is a case defined?

Are there any freight charges?

We offer FREE delivery to many metro areas for orders of 12 or more mixed bottles or that have a value of greater than $500. For a general idea of freight charges to your area please see below. For a specific freight quote please use the “Calculate Shipping” function in the “Your Order” area (see link on the top right of screen). Note that you can only do this accurately after you have added some products to Your Order.

FREIGHT DELIVERY RATES - Valid from January 2010

*Refer to Notes below

PERTH: Option 2: As above but also includes door to door delivery. If you are interested in refrigerated delivery to Perth (which is slower but recommended) please let us know in the special instructions area of the Check Out.

I'm repeatedly getting the "closed for maintenance" message on my screen.

Sometimes, for reasons beyond our control, the site is closed for upgrades and servicing. If you visit the site during such a time your browser may cache (record in its memory) the maintenance screen. The result will be that each time you visit in the future, you will continue to see the maintenance screen. If this occurs you will need to delete the cached message, depending on which internet browser you use.
Internet Explorer:
Tools > Internet Options > Delete Browsing History
Choose "Temporary Internet Files" and the click on the Delete button.

Are there any costs or conditions associated with joining the mailing list of International Fine Wines?

There are no costs or conditions involved in being on the mailing list of IFW. To join you are required only to fill in your email details. You can update your details or remove yourself from the list at any time. Joining takes just a few seconds and you will soon begin receiving emails based on your preferences.

How do I open an account?

There is no need to open an account. Simply place an order and you will be prompted to enter your personal and payment details. Through this process you will given a user name and password so that you don't need to enter all this information next time you order.

I'm worried about putting my credit card details over the Internet.

When you process a transaction with International Fine Wines, you have the option of choosing to pay by credit card, cheque or direct deposit. You can also choose the “you have my credit card on file” if you have requested that we do this in our office. If you do choose to purchase via the web site using a credit card, your personal information, including your credit card number, is protected by encryption technology. This means the information cannot be read as it travels to our ordering system.

When can I expect my order?

From the time of placing your order, an IFW delivery generally takes between two and 15 days depending on the location of the delivery address. If you use the “Calculate Shipping” tool on the Your Order page (you need to add a product for this to appear) you will also be given a shipping estimation. If the indicated time frame has expired and you have not received your order, please contact us immediately. Of course if there is extremely hot weather we may delay shipping your wine. You have the option to tell us to ship regardless of weather in your delivery instructions. Remember also that we also sell wine in "PreArrival i.e., prior to the wines arrival in our warehouse. Such wines will always be clearly marked with an estimated delivery date.

Can I pay by cheque or direct debit?

When you process a transaction with International Fine Wines, you have the option of choosing to pay by credit card, cheque or direct deposit. You can also choose the “you have my credit card on file” if you have requested that we do this in our office. If you do choose to purchase via the web site using a credit card, your personal information, including your credit card number, is encoded via encryption technology. This means the information cannot be read as it travels to our ordering system.

My screen says that the security certificate is out of date.

Although this message reads ambiguously, it means that the security certificate in your browser is out of date. For security reasons your browser's security certificate expires after 12 months. The easiest way to remedy this is to download a more recent browser for free. Current versions are easily downloaded by going to the Netscape (www.netscape.com) or Internet Explorer (www.microsoft.com) websites.

Can I order less than one dozen wines?

Yes, although if your order is <$500, this will impact the freight you are charged. For detailed freight information please visit Freight and Delivery or use the “Calculate Shipping” tool on the Your Order page (you need to add a product for this to appear).

When does the case discount apply?

The dozen discount (10%) applies to your total order once you have added 12 bottles (mixed or the same).

What kind of licence do you have to sell alcohol?

We have a packaged liquor license, number 32055336.

How do you verify that your customers are over 18 years of age?

We verify the purchaser's age in the same way that liquor retailers, wineries and wine clubs confirm the age of customers ordering by phone, fax and mail; i.e., we ask new customers to confirm they are more than 18 years of age and we run credit checks on any cards used for purchasing. On top of this, the vast majority of our customers are personally known to us. Further, as we do not sell pre-mixed drinks and beer, we are not an establishment that attracts underage drinkers.

I've put through my order but want to change my delivery instructions

If you wish to make any changes to an existing order, including changing delivery instructions or delivery address, please contact us as soon as possible.

Do orders need to have a minimum dollar value?

No. You can order any quantity of any product or combination of products, however, you need to order in mixed or straight dozen lots if you wish to receive our dozen discount and/or spend more than $500 if you wish to attract our lowest freight costs (free to many postcodes).

I'm not sure if my order went through.

You should receive an email confirmation after you have completed your order. If you have not please contact us.

Can I ship goods outside Australia?

Shipping wine from Australia to most countries is both restricted and very expensive. The freight charge alone on a case of wine costs between A$180 and A$300. If you wish to further investigate cost, duties payable and/or restrictions for a particular destination, contact us

How is a case defined?

A case is defined as 12 (mixed or same) bottles of any size.